Last updated: Jan 23, 2020
Taxes are an important part of functional society. Where our products are taxable, we collect and remit consumption tax to governments at the local, state, and/or federal levels. If your billing address is in one of the following jurisdictions, you’ll see an additional line item on your invoice for sales tax or VAT. The subscription prices on our product websites are all exclusive of sales tax and VAT.
The tax rate and rules are determined by each jurisdiction and sometimes vary by whether you are using our products for business/commercial or personal purposes. As regulations change, we will update this list.
Jurisdictions we collect and remit taxes for
Within the EU
We collect VAT on any direct-to-consumer sales to EU-based customers. Substantive Insights, Unipessoal Lda. is a Portuguese company which means we are also required to always charge VAT to both Portuguese consumers and businesses. If you are a customer with a valid business VAT identification number from outside Portugal, let us know and we will apply a reverse charge for VAT to your next invoice. List of EU jurisdictions:
Updating your billing address
If you need to change your billing information because you don’t actually reside in a taxable jurisdiction, you can easily handle that within your accounts. You may need to re-enter your credit card information as part of the billing address update.
We’re here to help
Please contact our Support team if you have trouble or if:
- you believe you’re being charged in error.
- your organization is tax exempt or has a VAT identification number. Alongside your tax exempt certification or VAT identification number, please include your account ID or account owner email address when you contact us.
- you have any additional questions.
Adapted from the Basecamp open-source policies / CC BY 4.0