The problem I have with personas, what I recommend instead, and how you can actually use them together to articulate user information more clearly.

Here are the 7 steps to take when receiving a product manager job offer.

Messes, Action, and Junk Drawers

Embracing good conflict can lead to better results & stronger teams. Learn how to operationalize good conflict in your company with the Rubber Band Theory!

Getting to the next level unlocks a lot – more money, more responsibility, more respect, a feeling of progress – and even if you care deeply about other things (your product, your users, etc), you can’t really avoid caring about promotion as well. This post talks a bit about the (well-known) issues with this type of culture, and suggests some alternatives for startups not looking to replicate it.

In the Tools of the Trade series, we talk with different product professionals to explore how they approach continuous discovery and which tools facilitate this process for them.

If you begin to view customer service as an extension of the product organization, the benefits compound to allow both teams to better accomplish their goals — and improve customer satisfaction overall.

Data is an essential part of the work of every product manager. It helps to form and validate hypotheses, provide more insights about user behavior, and make better decisions and track product changes. But the misuse of data can be harmful. One important example is selecting only data that confirms a particular hypothesis and ignores relevant contradictory evidence.

Small things that you need to cull from your life

A tale of how Product Managers became their own worst enemy